FAQ

• Shipping

  Q: What if the diamond gets lost during shipping?
  A: We only use logistics services that are highly reliable. Your memorial diamond will be sent to you via registered mail service. Once we have sent it, we will also provide you with the corresponding tracking number, you can check its whereabouts whenever you want. There has been no reported cases of any loss up till this point. If, unfortunately, it happens, we will notify you as soon as possible and ask you to send in extra ashes and/or hair at no extra cost; you can also opt for a full refund as the whole process is insured.
  
  Q: Can the jewellery be sent to whichever country I reside in?
  A: Yes, it can be sent to your country of residence. Express shipping is available for an additional A$150.
  

• Quality

  Q: Is it a real diamond?
  A: Yes, it is considered a genuine diamond. You could certify it with independent gem institutes such as IGI, or let us arrange the certification for an extra charge.
  
  Q: Is the diamond IGI-approved?
  A: Yes, the diamond will meet the expected ratings on the IGI scale- you can certify your memorial diamond with accredited third party institutes such as IGI. Take note, though, that each diamond is different due to the unique nature of the individual’s ashes and therefore there may be some variation with the diamond as it can essentially fall anywhere within the entire IGI grading range.
  
  

• Transformation Process

  Q: How is the diamond made?
  A: We extract the carbon from ashes and hair, purify it, and then put it in a High Pressure High Temperature (HPHT) environment. Just like natural diamonds that are formed underground, a diamond is created in a similar environment.
  
  Q: How long does the memorial diamond process take?
  A: The memorial diamond growing process is unique for each diamond. We cannot give you an exact date as to when the diamond will be ready. Based on our experience, it takes around 7-12 months.
  
  Q: Does the type of hair/ashes or colour of hair affect the clarity and colour of diamond?
  A: No, it does not. Clarity depends on the carbon purification. The colouration of diamonds depends on the elements such as Boron or Nitrogen within the ashes or hair, which do affect the colour intensity — not the colour itself. The individual components present in hair or ashes may bring about a lighter shade or a darker shade as each body’s composition differs from another. EverDear can control the colour range by separating undesired elements. However, the final colour depends on its origins — every memorial diamond has its unique colour.
  
  Q: Can I be updated in each step of the process?
  A: Yes, you can check in with us periodically for a status update. When the diamond is finished and ready to be shipped, we will update you right away.
  
  

• Payment and Tax

  Q: How to make the payment?
  A: The total payment is equally divided into 2 parts which are also referred to as first payment and second payment. You will need to settle the first payment after we have received your ashes/hair and before we arrange the production of your diamond. The second payment is due when we have completed your diamond and before it is sent back to you.
  
  You can pay it by debit card, credit card or PayPal. For details, please refer to our Payment Guide or our payment method page.
  
  Q: Are monthly installments acceptable if I'm unable to settle the bill within two payments?
  A: Currently, we don’t have other options other than the following – 50% upfront when placing the order and the other 50% to be paid before the final delivery.
  
  Q: Is the price shown on the website the final price I will have to pay upon placing an order?
  A: The price shown in the price list is for a loose diamond. Cut premiums, certification, laser inscription, shipping, a welcome kit, sea burial for extra ashes, jewellery and other optional services may cost extra.
  
  Q: Since the diamond will be shipped from the US, are there going to be import fees?
  A: We cannot guarantee how customs will treat the diamond exactly. If any tax/fee is required to receive your package, a refund will be issued. We have had very few problems shipping abroad to various locations including the UK, Canada, German, Australia, and Singapore.
  
  

• Order Process

  Q: How to place an order?
  A: To place an order, please fill out an order form HERE. We will then reach out and provide additional details regarding payment and shipping. Once we have received the ashes, the first half of the payment should be made within the next seven (7) days.
  
  Q: What if the diamond turns out to weigh less?
  A: Every order is processed individually. The components of the ashes are unique for every person. We use our knowledge and experience to create the diamond, but we cannot predict or control the final colour. If the diamond falls below the specified range, we will refund you the carat loss proportionally.
  
  

• Hair/Ash Submission

  Q: How do I send you the ashes?
  A: If you have placed an order, we will send you an ashes submission guide for your guidance. Please make sure to seal the carbon sample before sending it to our office.
  
  Q: Which shipment service should I use?
  A: This depends on the country that you will be sending your ashes or hair from. Please make sure to choose a reliable carrier, such as USPS and FedEx, and use a registered mail service with a tracking number. Please provide us with the tracking number so that we may track your order thoroughly. No matter what your choice is, we highly recommend the ashes or hair be labelled as “carbon sample for lab analysis” to effectively facilitate the shipping process.
  
  Q: How much hair or ashes are required? Can I combine hair and ashes to make a memorial diamond?
  A: Yes, you can. This is dependent on the total size of diamonds that you would like to order. Generally speaking, if the number of your order is small, 50 grams of ashes are good enough, the more diamonds you order, the larger the required amount of ashes could be. You don’t have to send us all the ashes.
  
  Q: Do we need to wash or clean the hair prior to shipping?
  A: There is no need to wash or clean the hair before sending them to us. It will be cleaned and sterilised in our laboratory.
  
  Q: May I provide less ashes if there are not enough of them available?
  A: Yes, you may provide less ashes. However, we will need carbon source of another format, for example, hair. In such cases, we suggest that you provide your own hairs or that of your other family members instead as a supplement since the required amount for hair and/or ashes cannot be changed randomly.
  
  Q: Apart from ashes, what else can we provide as the material? Can we make diamonds from hair and teeth?
  A: Materials containing carbon can be used to make diamonds, such as hair and pet bones. You can combine both source types (e.g., ashes and hair) and multiple people/pets in one source category (e.g., hair from an entire family, including your pet). However, please note that combining ashes and hair as the carbon source has an A$120 surcharge.
  
  Q: Can both human ashes or hair and pet remains be used to make one diamond? A: Yes, this is possible. Please refer to the Order Instruction page. This page provides you with the information needed for you to send the correct amount needed to make your diamond.
  
  Q: Can a tiny piece of bone be used instead of ashes to turn it into a diamond?
  A: If you do submit ashes with a tiny piece of bone together with the ashes submitted, there should be no problem with it. However, It is not recommended to submit bones alone without a the amount of ashes as suggested by our ashes-submitting guide. The reason is, the amount of carbon can be extracted from a piece of bone is unpredictable and we are unable to give you an exact amount of bones that you need to send to us to complete your order.
  
  Q: How many grams of ashes and/or hair would I need for a 1 carat diamond?
  A: For a one (1) carat diamond, we will need 100 grams of ashes or 2 grams of hair. If you do not have enough of one of the two components, you can always combine your loved one’s ashes and hair together to create a diamond. If you decide to combine it, we will need 50 grams of ashes and 2 grams of hair. However, please note that combining ashes and hair as the carbon source has an A$120 surcharge.
  
  

• Diamond

  Q: What cut is the best for a diamond? What cuts do you have?
  A: The best cut depends on your personal preference. Brilliant Cut is charged at the standard price. A Raw Diamond (Unpolished / Uncut) is 75% of the standard price. Princess, Radiant, Asscher, Heart and Emerald Cuts have a 10% premium and start from 0.50 ct. Oval, Cushion and Baguette Cuts have a 20% premium and start from 0.50 ct. Marquise and Pear (Tear Drop) Cuts have a 35% premium and start from 0.50 ct. Rose and Kite Cuts have a 10% premium and start from 1.00 ct. Brabant Rose Cut has a 15% premium and starts from 1.00 ct.
  
  Q: What sizes (in carats) do you provide?
  A: Available price ranges run from 0.10-0.19 ct up to 6.00-6.29 ct. Availability depends on the selected diamond colour and cut. Please check all current options on our official website.
  
  Q: What is the most popular choice of a diamond?
  A: In our experience, many of our customers choose colourless diamonds, as they offer the classic, timeless beauty that has long been admired in fine jewellery. The purity and brilliance of a colourless diamond make it a stunning choice, reflecting light in a way that enhances its sparkle.
  
  Q: What diamond size can you recommend to me? A: The size of the diamond is dependent on your personal preference. While some people like their diamond to be smaller, there are others who would like for it to be bigger. Do choose the diamond that resonates with you the most — know that whatever your choice will be, the diamond will surely be a standout piece.
  
  Q: How do the colours form?
  A: Using the most standard procedure, you can expect the natural colour of a diamond to be dark yellow as there is no special treatment for yellow diamonds. However, if we remove the nitrogen and keep the boron in the carbon, the diamond becomes blue. To make a purely colourless diamond, we need to achieve the highest carbon purity by extracting the carbon of these minerals.
  
  Q: Can I only order the diamond and not a piece of jewellery to go along with the diamond?
  A: Yes, you can. The diamond is the main product; all other services are optional.
  
  

• Price, Fees & Discounts

  Q: How much does it cost to create a memorial diamond?
  A: Our price info are available on our website and it starts at A$1,600, which is the most affordable memorial diamond on this market.
  
  Q: Are there any discounts available?
  A: Yes, we do. For colourless diamonds: enjoy 5% off when you purchase two (2) diamonds, 10% off for three (3) diamonds, and 15% off for four (4) or more diamonds. For coloured diamonds: enjoy 5% off when you purchase two (2) diamonds, 8% off for three (3) diamonds, and 10% off for four (4) or more diamonds. Please note that the diamonds must be of the same color, size, and carbon source.
  
  Q: What's included in this price?
  A: The base price includes your loose memorial diamond, our company certification and packaging. The following listed services have additional charges:
  
  ① Combination of ashes and hair: A$120;
  ② GIA certification: A$355, for uncut diamonds only;
  ③ IGI certification: A$355, only for diamonds bigger than 0.15 ct;
  ④ Laser inscription: A$145, with a maximum of 20 characters. It is free when GIA or IGI certification is ordered;
  ⑤ FedEx shipping: A$150;
  ⑥ Welcome kit: A$135;
  ⑦ Sea burial for extra ashes: A$250.
  
  Jewellery, mounting, setting and customisation are optional and priced separately.
  
  Q: How different is your price and the price of a natural diamond?
  A: Memorial diamond and natural diamond are both genuine diamonds, according to the Federal Trade Commission. But they are 2 different products where the value behind them are totally different, and we don’t usually compare their prices. Like a natural diamond, a memorial diamond can be used as part of your embellishment, however, what’s more important, that’s where the soul of your beloved lives. By the way, we are actually providing the most affordable memorial diamond in the market.
  
  Q: Does it come with a ring or pendant? What's the price? Does the price include mounting and setting?
  A: The diamond itself does not come with any piece of jewellery. However, you can place an order for a separate jewellery piece and we can mount and set the diamond in place for you. We have numerous jewellery settings to choose from such as rings, earrings, bracelets, and pendants. Should you be interested in a piece of jewellery, drop us an email or a message (via the contact page) and we will get back to you with the latest price of each jewellery piece.
  
  Q: Why does the price list show a discounted colourless price?
  A: Colourless diamonds normally require more purification and processing. The current price list shows a discounted colourless price beside the crossed-out standard colourless price. The discounted colourless price starts at A$1,600 for 0.10-0.19 ct.
  

• Optional Service

  Q: Is laser inscription available for personal messages?
  A: Yes. Laser inscription costs A$145 and is limited to a maximum of 20 characters. If GIA or IGI certification is ordered, the laser inscription is free.
  
  Q: What do GIA and IGI certifications cost?
  A: GIA certification costs A$355 and is available for uncut diamonds only. IGI certification costs A$355 and is only applicable to diamonds bigger than 0.15 ct.
  
  Q: What are the other listed optional service fees?
  A: A welcome kit costs A$135, and sea burial for extra ashes costs A$250.
  
  

• Jewellery Setting

  Q: What kind of metals do you offer for the jewellery pieces?
  A: Our selection includes solid 14K and 18K Rose, White, and Yellow Gold, as well as Platinum.
  
  Q: Can I order the pendant without the chain?
  A: All of our pendants come with an 18” chain, of which we have a variety to choose from. If you do not wish to order a chain, we are able to deduct A$260 from the price of the pendant.
  
  Q: Are remains also used in your jewellery metals?
  A: No. The remains are only used to create the diamond itself.
  
  Q: Can I customise my piece of jewellery onto which the memorial diamond will be mounted?
  A: For most of the cases, we can do a customisation and we will impose a surcharge for the customised design.
  
  Q: Are there bracelet designs that can hold multiple diamonds? It seems that none of them do.
  A: EverDear’s focus is primarily on “diamond solitaire” designs (designs with only one diamond). For bracelets, we only have designs that feature one diamond. However, you may browse our collection of rings as there may be a few that feature more than one diamond.
  
  Q: If I have a gold band ring with me and I am looking for a diamond to be fit into that, can I send you the ring and have you do that for me? If possible, how much would labor cost?
  A: Unfortunately, this arrangement is not possible as we do not provide mounting service for any jewellery other than the jewellery displayed on our website. However, a number of our customers have chosen to buy the diamond from us and have it mounted onto their jewellery by a third party company. By doing so, it is actually the best option as it happens to be less expensive than purchasing a diamond from any of our competitors.
  
  Q: Can I buy just one earring from the pair of earrings?
  A: No, this is not possible, as the earrings come in pairs - one for the left and one for the right. However, you do have the option to buy only one diamond instead of two (for both sides). In that case we will replace the diamond with a thin layer of gold.
  
  Q: May I know the band width for your thicker band rings? Is this dependent on my ring size?
  A: Size of the ring does not affect the band width of the ring. Usually different designs have different band width, and the band width of our products fall into the range of 2 mm-5 mm.